Frequently Asked Questions (FAQ)
Welcome to our store! We’re committed to offering high-quality cutlery products and a smooth shopping experience for every customer. Below are some of the most frequently asked questions about our products, ordering process, shipping, returns, and more. If your question isn’t listed here, feel free to reach out to us at milaishidun@163.com — we’re always happy to help.
1. What kind of products do you sell?
We specialize in a variety of cutlery and tableware, including forks, knives, spoons, serving sets, and complete dining collections. Our items are crafted for both daily use and special occasions, offering style, functionality, and durability.
2. Are your products dishwasher safe?
Yes, most of our cutlery is dishwasher safe. However, we recommend checking the product description for specific care instructions, as some premium finishes may require handwashing to preserve their appearance and quality over time.
3. How do I place an order?
Ordering is simple. Just visit our website at zeryvoxzx.shop, browse through our products, select the items you want, and proceed to checkout. You’ll be asked to provide your shipping information and choose a payment method before confirming your purchase.
4. What payment methods are accepted?
We accept a variety of secure payment options, including major credit and debit cards, PayPal, and other trusted online payment gateways. All transactions are protected by industry-standard encryption.
5. Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times will vary depending on your location. Full details, including estimated delivery times, will be displayed during the checkout process.
6. How long does it take to receive my order?
Our standard processing time is 1–3 business days. After your order is shipped, delivery usually takes:
- Domestic orders: 5–10 business days
- International orders: 7–20 business days
Delays may occur due to customs or unexpected circumstances, but tracking information will be provided to keep you updated.
7. How can I track my order?
After your order is shipped, you’ll receive an email with a tracking number and a link to track the shipment. If you haven’t received tracking information within a few days of placing your order, please contact us for assistance.
8. What is your return and refund policy?
We want you to love what you buy. If you’re not satisfied, we accept returns within 14 days of receiving your order, as long as the items are unused and in their original packaging. Once we receive and inspect the returned items, a refund will be issued to your original payment method. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our end (e.g., wrong or damaged item).
9. Can I cancel or change my order after placing it?
We process orders quickly, but if you contact us within 24 hours of placing your order, we may be able to cancel or modify it. After this window, we can’t guarantee changes as your order may already be in processing or shipped.
10. Do you offer discounts or promotions?
Yes! We regularly offer promotions and discounts. Be sure to check our homepage and subscribe to our newsletter for updates on upcoming sales, exclusive offers, and new arrivals.
11. Do you offer bulk or wholesale orders?
Absolutely. If you’re interested in purchasing in bulk — whether for a business, event, or resale — please contact us directly via email. We offer custom quotes and discounts for large orders.
12. Is my personal information secure?
Yes, protecting your privacy is important to us. All transactions are processed through secure servers, and we never share your information with third parties without your consent. Your data is handled with the utmost care in compliance with privacy regulations.
13. What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience! If you receive an item that is damaged or not what you ordered, please contact us immediately with a photo of the issue. We will arrange a replacement or refund as soon as possible.
14. How do I contact customer service?
For any questions, feedback, or support, please email us at milaishidun@163.com. We strive to respond to all inquiries within 24 hours on business days.
Thank you for shopping with us. We appreciate your trust and look forward to serving you!